Reservations

RESERVATION METHODS

All reservations should be made in writing (via email). All reservations are subject to availability and acceptance by the NamKhan Ecolodge(opens in a new tab) at the time of booking. You have 2 options to reserve your tickets: 1. Reserve online(opens in a new tab). 2. You can go to our downtown boutique office reception in the main street of Luang Prabang, Sisavangvong road. It’s opposite the Royal Palace and just next to the Phoussy Mount entrance. 

+856 030 999 7327
reservations@namkhanproject.com

Mrs. Saita, NamKhan Project(opens in a new tab) Manager
+856 020 959 13198
saita@namkhanproject.com

Children stay policy

Guests with children are most welcome at the NamKhan Project(opens in a new tab). Children aged from 0-3 years may enjoy activities free of charge. Children under 12 years old receive a 25% discount on package activities.

Please note that we are not responsible for the children. Parents are responsible for their well-being. We do not advise children of 3 or under to try tubing, crossbow shooting, or yoga and meditation activities unless parents are used to practising this kind of activities with them.

The NamKhan Project(opens in a new tab) will not make refunds if children are unable to complete the activity book due to age or ability. Unaccompanied minors must be 16 years of age or older and have written consent from parents or guardians to participate.

Terms and conditions

All services must be booked at least 24 hours before the departure date with details of guests, activities, time, and the number of participants. Additional packages, activities, or extras taken on-site will be charged at walk-in prices.

Cancellation policy

Any booking cancellation must be notified in writing.

Prior to the scheduled tour date: refund
7+ days: 100%
7-3 days: 50%
3-2 days: 25%
24 hours or no show: no refund

Group booking (8 participants or plus)

Groups with more than 8 participants need to be accepted by the reservation department team only after prior agreement. Any booking with more than 8 participants requires payment of the total cost of the booking in advance.

Rooming list

The group referent is responsible for sending the final list of participants as soon as possible and no less than 3 days before arrival. If this period is not respected, NamKhan Ecolodge(opens in a new tab) reserves the right to cancel the booking. No refund is payable to the guest who decides to interrupt the service already taken and is therefore required to pay for the entire service booked.

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